1. Initial Assessment : When you send us the request
   of evaluation through our site, we will provide you with an estimate
   initial based on your used product information. It's simple and
   fast, and you will receive our pre-evaluation proposal shortly
   time.
2. Confirmation and Withdrawal : If our pre-assessment pleases you
   satisfied, we will send you a link to book the free collection of your
   produced with an SDA courier. This step is the responsibility of
   iNKOFFICE.it, to guarantee you a convenient and worry-free service.
3. Technical Analysis : As soon as your product arrives in the
   our offices, our technical experts will examine it carefully
   within 24 hours. This allows us to ensure that the evaluation is
   precise and that you receive the right value for your used goods.
4. Documentation and Sales : The working day
   Following the analysis, we will contact you to finalize the
   details. Completing the necessary documents is a fundamental step for
   conclude the sale or exchange in a safe and transparent manner.
5. Payment : And finally, once everything is
   confirmed and the documents are in order, we will proceed with the payment.
   You will receive the bank transfer or payment via PayPal within
   next 24 working hours, so you can enjoy your
   compensation.

1. New Rating : If the product that
   we receive does not correspond to the conditions stated or present details
   different technicians, don't worry. Our purchasing department will help you
   will contact you to discuss a new product evaluation. We are
   honest and flexible, and we are committed to offering you fair value based
   on the real conditions of your used vehicle.
2. Accept or Reject : We present you the new
   proposed value, and the decision is in your hands: you can accept it or
   refuse it. Our priority is to ensure transparency and satisfaction,
   offering you fair and advantageous options unlike others who
   they might not be so accommodating.
3. Return Policy : In case you decide not to
   accept our new evaluation, return the product
   will be at your expense. This approach allows us to be fair in
   towards all our customers and to maintain a high level of service
   quality. Your satisfaction remains our main mission, in
   every circumstance.

1. Shipping Costs : If the product we receive
   it is not in line with the description provided and you decide not to accept the
   new evaluation, we will take care of sending the device back to you.
   We will only charge you for shipping costs, both for sending and receiving.
   product return, with no hidden costs.
2. No Additional Costs : Unlike others, we
   We believe in total transparency. For this, we will not charge you
   no cost for new packaging or for our team's time
   has dedicated to your product. Our commitment is to offer you a service of
   quality, keeping costs clear and fair.
3. Cost Summary : For complete transparency, you can consult the summary of shipping costs directly on our site on the Conditions of Sale page. Here you will find the details of what you may be responsible for, without surprises.

The term Reconditioned, or Refurbished, refers to devices that
have undergone a complete regeneration process.
Refurbished means “like new”. Used Smartphones and Tablets,
once they arrive in our laboratory they are fully functional
restored to the condition of a new device. How? Our
certified technicians, once the damaged or non-working parts have been replaced
functioning, they perform 37 tests (both hardware and software) so as to
to ensure its perfect functioning. Finally, after the process of
sanitization, the Refurbished Smartphone or Tablet is put in
sale.

Each device is classified according to a different degree of
reconditioning: here are the differences. Grade A: The top choice! It could
have slight cosmetic imperfections or scratches. It has passed all our
lab test and works like new, with battery in
excellent condition (>=80%) and 12 months warranty. Grade B: The best value
quality-price! It has obvious aesthetic defects such as scratches and/or
side chips. It has passed all our lab tests and
works like new, with battery in excellent condition (>=80%) and
12 month warranty. Grade C: Perfect if you want maximum savings!
It presents more marked aesthetic defects such as lateral dents or
scratches. It has passed all our lab tests and works as if
if it was new, with a battery in excellent condition (>=80%) and a 12 month warranty
months.

A used, second-hand Smartphone or Tablet has no guarantee.
It can happen that you buy used devices online that don't work and
without any kind of guarantee. In addition, there is no assistance to which
ask for information of any kind. For refurbished products, however, you can
trust me: a refurbished one is like a new one, but it costs less. Warranty 12
months, new battery and a pre and post sales assistance service
your disposal. Buying a refurbished is worth it because
they are safe and you do not run any risks.