Returns and Right of Withdrawal

In the case of a Contract for the purchase of Products and Services concluded, pursuant to the previous art. 4.3, by a Consumer Customer, the latter will have the right to withdraw from the Contract itself, pursuant to and for the purposes of article 64 et seq. of the Consumer Code, without any penalty and without specifying the reason.

The decision to exercise the right of withdrawal must be communicated by the Consumer Customer, by sending a registered letter with acknowledgement of receipt within 14 (fourteen) Working Days from receipt of the Product by the Consumer Customer himself, to the following address:

Ink&Office Srl

Via Vittoria Colonna, 24

00193 - Rome (RM).

The right of withdrawal will be considered validly exercised even if the Consumer Customer sends, within the aforementioned deadline, a communication of withdrawal, by fax (to the number 06/45503504 or by registered letter).

The communication of withdrawal must specify the intention to withdraw from the purchase (it is not necessary to specify the reasons) and the Product or Products for which the right of withdrawal is to be exercised, attaching a copy of the documentation proving the purchase.

Having received the registered letter of withdrawal notification:

the return authorization number will be sent to the Customer via email. This number must be reported on the box of the Product to be returned;

the Product must be packaged - with the manuals, any accessories and everything originally contained - in the original boxes so as to protect it from any damage (shipping and transport costs are charged to the Customer);

The Product must be returned intact, within 10 Working Days of receipt, to the address indicated above (in the event that the Product was sent to the home or collected by the Consumer Customer from the carrier's warehouse) or to the Ink&Office Sales Point where the Consumer Customer originally collected the Product.

The right of withdrawal applies exclusively to goods that are intact at the time of return, pursuant to the provisions of art. 67, paragraph 2 of the Consumer Code.

However, if the methods, conditions and terms for exercising the right of withdrawal, as specified in this article, are not respected, the Consumer Customer will not be entitled to a refund of the sums already paid. In this case, the Consumer Customer may obtain, at his own expense, the Product in the state in which it was returned to Ink&Office. Otherwise, Ink&Office may retain the returned Products, in addition to all the sums already paid by the Consumer Customer for the relative purchase. Shipping and transport costs are charged to the Customer.

For completeness, the Consumer Customer will not be able to exercise the right of withdrawal in question if one of the hypotheses of exclusion of the right of withdrawal provided for by art. 55 paragraph 2 of the Consumer Code occurs.

Finally, in the event that the information obligations referred to in Articles 52, paragraph 1, letters f) and g), and 53 of the Consumer Code have not been met, the deadline for exercising the right of withdrawal is ninety days and runs from the day of receipt of the Products by the Consumer Customer.

Times and methods of reimbursement following the exercise of the right of withdrawal

After the Product has been returned, Ink&Office will carry out all the checks and verifications referred to in the previous paragraph. In the event that the checks are concluded positively, Ink&Office will send the Consumer Customer, by email, confirmation of acceptance of the returned Product and will credit the sums already paid by the latter for the purchase of the Product within 14 (fourteen) days from the date on which Ink&Office became aware of the exercise of the right of withdrawal by the Consumer Customer.

If there is no correspondence between the recipient of the Products indicated in the Purchase Order and the person who made the relative payment, in the event of exercise of the right of withdrawal by the Consumer Customer, the refund of the sums will be carried out by iNKOFFICE.it, in any case, to the person who made the relative payment.

If the Product was collected at the iNKOFFICE.it Point of Sale, the Product must be returned directly to the same Point of Sale. In this case, we therefore ask you to go to our point of sale concerned and contact the staff, who will be at your disposal.

Exclusion of the right of withdrawal

The right of withdrawal is excluded and, therefore, the preceding paragraphs do not apply with regard to Contracts concluded with Professional Customers.